At ZAVIA, we value and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our products, or engage with our services. By using our website and services, you agree to the practices described in this policy. We are committed to maintaining the confidentiality, integrity, and security of your personal information.

Information We Collect

We may collect personal and non-personal information about you when you interact with our website, shop, or services. The types of information we collect include, but are not limited to:

Personal Information:

  • Full name, email address, phone number, billing and shipping address.
  • Payment details such as credit card or debit card information (processed securely by third-party providers).
  • Information you provide when creating an account or contacting us through forms.

Non-Personal Information:

  • Browser type, IP address, device type, and operating system.
  • Information about your browsing behavior on our website (pages visited, time spent, etc.).
  • Cookies and tracking data to enhance user experience and improve our services.

How We Use Your Information

We use your information for the following purposes:

  • To process and deliver your orders securely and efficiently.
  • To provide customer support and respond to inquiries.
  • To send transactional emails regarding your purchase (order confirmation, shipping updates, etc.).
  • To personalize your shopping experience and recommend products tailored to your preferences.
  • To improve our website, services, and marketing campaigns.
  • To detect and prevent fraud, unauthorized activities, and security risks.
  • To comply with legal obligations and enforce our terms and policies.

Sharing of Information

We respect your privacy and will never sell, rent, or trade your personal data. However, we may share your information in the following circumstances:

  • Service Providers – We may share your data with trusted third-party service providers such as payment processors, shipping companies, IT service providers, and marketing partners who assist us in operating our business.
  • Legal Requirements – We may disclose your information if required by law, court order, or government request.
  • Business Transfers – In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.

All third-party partners are required to keep your information confidential and use it solely for the services they provide to us.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us:

  • Remember your preferences and login details.
  • Analyze website traffic and performance.
  • Provide personalized product recommendations and targeted advertisements.

You can disable cookies through your browser settings. However, please note that disabling cookies may affect certain functionalities of our website.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Once your information is no longer needed, we will securely delete or anonymize it.

Data Security

We take security seriously and implement appropriate technical, administrative, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption of sensitive data such as payment details.
  • Regular monitoring and testing of our systems.
  • Restricted access to personal information to authorized personnel only.

Despite these precautions, no method of transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of your data.

Your Rights

Depending on your location, you may have certain legal rights regarding your personal data, including:

  • The right to access the personal information we hold about you.
  • The right to request corrections to inaccurate or incomplete data.
  • The right to request deletion of your personal data, subject to legal requirements.
  • The right to restrict or object to the processing of your information.
  • The right to withdraw consent for marketing communications.
  • The right to request a copy of your data in a portable format.

To exercise any of these rights, please contact us using the information provided in Section 12.

Children’s Privacy

Our website and services are not directed toward individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child under 18 has provided personal information, we will delete it promptly.

International Data Transfers

As ZAVIA operates internationally, your personal information may be transferred to and processed in countries other than your country of residence. We ensure that adequate safeguards are in place to protect your information in accordance with applicable laws.

Marketing Communications

With your consent, we may send you promotional emails, newsletters, or updates about our products, events, and offers. You can opt out of these communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly. Please note that you will continue to receive transactional emails related to your orders.

Third-Party Links

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of such websites. We encourage you to review their privacy policies before providing any personal information.